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In this section you can find the answer to questions you may have about returning your BMW. If you can’t find a suitable answer, or would like further information, please contact us.
If you decide to return your BMW, there are a number of things that you will need to do before the collection date. This section details the returns process, and has some guidance on what damage is deemed 'fair wear and tear'.
In this section you can find the answer to questions you may have about returning your BMW. If you can’t find a suitable answer, or would like further information, please contact us.
If you decide to return your BMW, there are a number of things that you will need to do before the collection date. This section details the returns process, and has some guidance on what damage is deemed 'fair wear and tear'.
If your car has been involved in an accident, you should have it repaired under your motor insurance policy before returning it to us. Any repairs must be in accordance with the manufacturer’s recommendations and you must tell us about any accident damage you've had repaired during the agreement.
You will need to ensure your BMW is taxed, insured and has a valid NCT, where appropriate, up until the point we collect it.
You will need to be present when our appointed logistics company inspects your car, as you are required to sign to agree its return condition. No other individual is allowed to do this on your behalf. Please ensure your car is clean and accessible (with 2 metres access on all sides), road legal, and complete with all documentation including the spare keys and any other items supplied with your car. Your car must be taxed, insured and have a valid NCT up to the point that we collect it.
Remember our appointed logistics company will assess your car to the standards laid out in the BMW Financial Services Fair Wear and Tear Guidelines.
Once we receive the vehicle inspection report from the logistics company, we will check if the mileage on your car has exceeded the agreed limit. If it has, you will be invoiced at the cent per kilometre rate stated in your finance agreement.
We will also review any damage detailed on the inspection report and raise an invoice for anything that falls outside of the BMW Fair Wear and Tear Guidelines.
If your car was returned after the contract end date we will also charge you a daily rate (your original monthly payment pro-rated).
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