MANAGING YOUR AGREEMENT.

You can speak to your local BMW Centre who will be able to check this for you or you can check on websites such as www.Cartell.ie or www.motorcheck.ie.

To request a settlement figure please use our online contact form below or call us on 0818 253 181.

You can view and manage your agreement online at MyBMW Finance. Register in minutes to change your details and find out what happens at the end of your contract.

The vehicle can be taken on short trips of up to 30 days to the UK or within the EU and cannot exceed 60 days in any calendar year. You must ensure the vehicle has fully comprehensive insurance and covers you for travel in the UK/EU. If you plan to take the vehicle abroad, please contact our Customer Services team.

Contact your local BMW Centre who will be happy to assist.

You should have your car repaired under your motor insurance policy before returning it to us. Any repairs must be in accordance with the manufacturer’s recommendations. You must also tell us about any accident damage you've had repaired during the agreement.

We understand that it can be difficult to arrange financial affairs after the death of someone and we want to make this process as simple as possible. Please notify us by sending us a copy of the death certificate with a covering letter confirming the executor’s details. Please email this information to: bmwcustomerservices@bmwfin.ie

Or post to: BMW Financial Services (Ireland) DAC, Swift Square, Santry, Dublin 9.

Once we have received this information we will update the account and send you a letter explaining your finance agreement options. If you would like someone to talk you through these options, please contact Customer Services team.

To change your payment date you can either login to your agreement through MyBMW Finance or contact us via Customer Services.

To change your bank details you can login to your agreement through MyBMW Finance.

Alternatively you can complete a new Direct Debit Mandate Form  and send to BMW Financial Services (Ireland) DAC, Swift Square, Santry, Dublin 9.

Once received it will take five working days for this to be set up with your bank. It may be necessary for you to make alternative arrangements for your next payment if this is due within five days of submitting the request.

Please note we cannot collect any money due under the agreement from anyone other than you.

To update your personal details, please login to your agreement through MyBMW Finance.

Alternatively please contact us to submit any changes via our online contact form or by calling us..

All of our agreements are non-transferable.

Under certain circumstances it might be possible to extend your agreement. Please contact us to discuss this further.

BMW Financial Services does not operate a payment holiday policy.

If you are experiencing financial difficulties please call our dedicated Collections team who will be able to support you and discuss any possible options available.

Please be advised that if you choose not to maintain your monthly payments this could have an adverse effect on your credit rating and may affect your ability to obtain credit in the future. Interest may be charged on any amounts unpaid.

If you are an SME in Financial Difficulties, please refer to this additional information.

If you make your monthly payments by direct debit, you should contact your bank in the first instance. For all other methods of payment, you should call us immediately. It is important that you keep in contact to advise us of the situation and also to discuss how your payment(s) can be brought back up to date.

Please be advised that if you choose not to maintain your monthly payments this could have an adverse effect on your credit rating and may affect your ability to obtain credit in the future. Interest may be charged on any amounts unpaid.

• Direct Debit

You will need to complete a Direct Debit Mandate Form to confirm your new account details. You can download the form or through MyBMW Finance. Please fill in and email the completed form to bmwcustomerservices@bmwfin.ie .Please be advised that we may ask for additional information if the bank account is not in your name.

• Card Payment

This is the quickest way to make a payment - simply call our card payment line on 0818 253 181. We accept the following credit or debit cards at no additional cost - Solo, Switch, Maestro, Visa Electron, Visa Debit, Visa, Mastercard, American Express. Please note that we do not accept payment by credit card for final payments or settlement.

• Bank Transfer/Standing Order

Our bank details are as follows:

• Bank Name: Deutsche Bank AG
• Payee: BMW Financial Services
• BIC: DE70 7007 0010 0204 5441 01
• IBAN: DEUTDEMMXXX

- Reference: Please include your Agreement number as a reference.

If your car has been written off or stolen, please notify Customer Services as soon as possible. You must continue making your monthly payments until the matter has been resolved with your insurance company.

Please be advised, if you choose not to maintain your monthly payments this could have an adverse affect on your credit rating and may affect your ability to obtain credit in the future. Interest may be charged on any amounts unpaid.

If the amount paid out by your insurance company is insufficient to cover the outstanding balance on your agreement, you will be required to pay the difference between the insurance company settlement figure, and the amount due to us in settlement of your agreement.

If, however, you have BMW Shortfall Insurance and paid all the premiums, this will pay the difference, between the insurance company settlement and the amount due to settle your agreement.