If something isn’t right, let us know how we can help.
1. Telephone number 081 861 9421
We're here:
Monday & Tuesday 9am – 5pm
Wednesday - Friday 9am – 3:30pm
Calls are charged at the local rate, plus your phone company's access charge.
2. Or write to us at:
Customer Service
BMW (IE) Limited
Swift Square,
Northwood Cres,
North Wood,
Dublin 9,
Ireland
3. Or, email us at:
customerservices@bmw.ie
To help us investigate and try to resolve your complaint, please provide us with the following information:
- Your full name and address
- Your vehicle details
- Details of how we can contact you
- Your BMW Centre
- A clear description of your complaint
- What you would like us to do to rectify the situation
- Where relevant, copies of any supporting documentation
- If you do not have a customer account with BMW we will ask for some information on ownership, this is normally through a copy of the Registration Document.
Our commitment to you.
- Once received, we will notify you of a case reference number and this should be used in any further communication on the complaint.
- Your complaint will be assigned to an advisor who will take the lead on your complaint and provide you with updates.
- We’ll thoroughly investigate your complaint and offer a fair response that will take into account all the information available to us.
- In some cases we’ll need to contact your BMW Centre for more information. If appropriate, we may refer the complaint directly to them for information or action.
- We will do our best to resolve your complaint quickly and aim to resolve complaints within five working days.
- We may not always provide the answer you are looking for, but we’ll make sure we offer a clear explanation for our decision.