You and your vehicle are in very good hands with your BMW Service Partner. Our Proactive Care service pledge ensures that we keep you mobile at all times.
Your benefits at a glance.
Proactive
Quality and expertise
Large service network
Genuine BMW Parts
Comprehensive service offering
Change pledge to promise.
With BMW Proactive Care, you receive proactive support. Whether in the event of an error message in the vehicle, reminders about scheduled maintenance or support in the event of an accident. We offer you the ideal solution for your BMW. Relax and enjoy the benefits of BMW Service with Proactive Care.
Getting in touch.
We will proactively contact you through the My BMW App, by email or directly in your vehicle. In urgent cases, we will call you.
Service appointment.
We propose convenient dates for your service. You choose the best time to visit and book easily online or with your BMW Service Partner.
Status.
You’ve dropped your car off at the retailer? We'll keep you updated on how the service is progressing and the cost involved.
What you need for Proactive Care.
An active BMW ConnectedDrive account for your BMW
A vehicle assigned to your BMW ID, either in the My BMW App or on the My BMW portal
Your personal data registered under your BMW ID, with your current phone number, email address, and preferred BMW Service Partner
Please consent to our Privacy Policy and agree to receive communications from BMW IE or your BMW Service Partner. For even smoother interactions, also enable the push notifications in the My BMW App.
BMW Service Inclusive.
With BMW Service Inclusive, all your service needs are covered at a fixed price. Enjoy peace of mind at any participating BMW Service Partner worldwide of course with Genuine BMW Parts.
Petrol, Diesel and Phev Vehicles.
Find precisely the right BMW Service Inclusive package for your needs:
- Coverage for up to five years for Phev vehicles and 100,000 km
- For new cars, mileage starts from the first registration
- Available for vehicles that have not completed their first service
- Service Inclusive mileage and term starts from the first registration
Service Inclusive for electric cars.
Service Inclusive covers your electric BMW comprehensively:
Enjoy up to 4 years of coverage from registration with no mileage limits
- For new cars, we count mileage from the first registration
- Available for vehicles that have not completed their first service.
BMW Roadside Assistance.
We are here for you when it counts. From a flat tyre to an accident, BMW Roadside and Accident Assistance gets you back on track quickly.
Immediate assistance over the phone.
Call our specialists for 24/7 assistance, 365 days a year via the vehicle’s iDrive, My BMW App, or via telephone:
+1800 409 900 or 020 8686 2444 if calling from within Continental Europe.
Get back on the road quickly and reliably.
Explore other ways to connect with us.
If you activate Proactive Care, we’ll contact you immediately in the event of an accident. If your vehicle breaks down, reach out to our dedicated team through your vehicle’s iDrive system or the My BMW App. For your convenience, we receive all vehicle data instantly, so that we can assist you quickly and easily.
Roadside or remote assistance.
If our experts can’t resolve the issue remotely, we’ll be there to support you on site. We’ll dispatch a trained BMW mobile technician or recovery service immediately. If necessary we can also support with onward travel arrangements to get you to your destination.
BMW Repair & Care.
Everyday driving can leave its mark, from small scratches to major damage. BMW Certified Body and Paint Shops place experts at your side to ensure that your vehicle quickly returns to its flawless condition.
Your BMW is in the very best hands.
As immaculate as the first time it was driven:
Certified repair process retains your car’s value
State-of-the-art testing and diagnostics technology
Specially trained experts
Swift and smooth processing
Genuine BMW Parts and BMW Paint
BMW accident repairs.
Even after an accident that causes complex damage to the body, paintwork, on-board electronics or safety systems, our experts will repair your vehicle quickly and professionally using state-of-the-art technology and Genuine BMW Parts.
BMW cosmetic repairs.
Does your BMW have a small scratch in the paintwork or a tear in the upholstery? Our specialists and their innovative repair technologies remove minor blemishes without a trace.
Genuine BMW Parts.
Certified BMW quality specially for your BMW
Great value for money
Their perfect fit and functionality help to retain your BMW’s value for the long term
Two-year warranty as a minimum
Frequently asked questions.
Additional services for your BMW.
Genuine BMW Accessories.
From tailor-made accessories to equipment for any season. Check out all the products that enhance your BMW experience.
BMW ConnectedDrive.
Your BMW — connected to everything that's important. For more safety, comfort and entertainment.
BMW Financial Services.
Free up your time and your finances. Discover the perfect leasing or financing options, including insurance and services, directly from BMW. All in. Simply smart.