BMW TELESERVICES.

The best connection for more comfort and safety.

The next oil change, vehicle check, new brake pads. These are appointments you no longer need to think about. Just lean back and relax – your BMW knows when and what services it needs and sends the vehicle-related service data automatically to BMW. Your preferred BMW Service Partner can then access the data quickly and get in touch with you right away. With BMW TeleServices from BMW ConnectedDrive you’re free to do what you really want to.

OVERVIEW OF BMW TELESERVICES.

BMW TeleServices are innovative BMW ConnectedDrive services that offer maximum comfort and let you focus on the important things in life. Through BMW TeleServices, your preferred BMW Service Partner receives detailed information from BMW regarding the condition of the vehicle, information which was previously available only through a workshop visit. This guarantees personalised service for your vehicle as well as a quick reaction in the event of a malfunction.
With the Automatic BMW Teleservice Call your BMW knows when a service is due. Through the Condition Based Service (CBS) sensors, the car identifies service requirements and automatically transmits all service-related data to BMW. Your preferred BMW Service Partner retrieves the data, is informed about the service need and vehicle status, and calls you to arrange a workshop appointment, if necessary.

][NSC PLEASE NOTE: PLEASE REMOVE TEXT OF MANUAL TELESERVICE CALL IF NOT AVAILABLE IN YOUR MARKET]
With the Manual BMW Teleservice Call, you can conveniently get your BMW Service Centre to contact you, get customised advice or spontaneously schedule a service appointment. The vehicle sends all service-relevant data to BMW at the press of a button. Your BMW Service Partner receives the information, calls you back, answers your questions and possibly arranges an appointment. and possibly arrange an appointment.
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In the event of a breakdown or technical malfunction, you can initiate the BMW Breakdown Call to get assistance, while the BMW Teleservice Update ensures that your mobile devices and media players are always well connected to your BMW. BMW Teleservice Battery Guard reliably keeps an eye on your battery day and night and informs you if the battery’s state of charge drops below a certain level.

BMW TeleServices
Watch the film and find out everything you need to know about our service.

BMW CONNECTED DRIVE.

BMW ConnectedDrive stands for the intelligent connection of vehicle, driver and the outside world. It lets you complete tasks more quickly and easily and have more time for the most important things in life: your family, friends or leisure activities. Under the umbrella of BMW ConnectedDrive, BMW TeleServices guarantee maximum comfort with regards to servicing or in case of a technical malfunction. The usage of BMW TeleServices features is free of charge to BMW ConnectedDrive customers who choose the optional equipment ConnectedDrive Services or Intelligent Emergency Call. The services are automatically activated when the vehicle is delivered to the customer.

  • BMW TeleServices for the vehicle

    Find out beforehand, whether you can use BMW TeleServices in the vehicle of your dreams.

  • The exclusive portal for BMW customers

    Your data, your contacts, your locations, your settings – use the My BMW ConnectedDrive portal for your very own BMW ConnectedDrive experience.
    Log in now or register to find out whether you can use features from BMW TeleServices in your vehicle. This way you’ll always have an overview of all your BMW ConnectedDrive services and can manage them easily.

    • BMW ConnectedDrive Portal MARKET

BMW TELESERVICE ACCIDENT CALL.

Faster, simpler, more convenient: The innovative BMW Teleservice Accident Call offers professional support for accidents at low speed. Sensors allow your BMW to detect accidents in the lower range of speeds, automatically display a warning notice in the iDrive monitor and offer the driver a direct connection with BMW Accident Assistance. One click with the iDrive Controller connects the driver directly with the specialists at BMW Accident Assistance, who then provide professional support with the aid of information relevant to the accident transmitted by the vehicle.

Your benefits at a glance.

  • Automatic accident detection
  • One click to get assistance
  • Automatic location transmission
  • Immediate support from BMW
  • Free towing service
  • Appointment with an authorised/approved BMW Service Partner
  • Requirements
    • SA6AE, SA6AK, SA6AC with SOP 07/2017. Option can be different by market & vehicle level.
    • Not every accident is automatically detected due to technical reasons. In such exceptional cases, BMW Teleservice Accident Call can be manually activated.

TELESERVICES OFFERS AT A GLANCE.

Automatic BMW Teleservice Call.
Manual BMW Teleservice Call.
The BMW Teleservice breakdown call.
BMW Teleservice Battery Guard.
BMW Teleservice Update.

Automatic BMW Teleservice Call.

Business appointments, birthdays, private engagements – you already have enough appointments on your mind. Good that your BMW knows when it requires its next servicing and what needs to be done. The Automatic BMW Teleservice Call from BMW ConnectedDrive means you no longer have to take care of those things personally. Sensors detect when a servicing is due and transmit the information to BMW: your preferred BMW Service Partner can access your vehicle data, evaluate all relevant vehicle-related information and effectively prepare for your car’s visit to the workshop – even before he calls you to make an appointment. The benefits at a glance Take advantage of more comfort and efficiency: • Automatic detection of service requirements • Direct transfer of service-relevant data to BMW • Automatic reminder of servicing appointments • Optimally-prepared and more effective maintenance • Shorter service visits

Manual BMW Teleservice Call.

You would like to schedule a service appointment or want to know what the ‘Check control’ message in your vehicle display means? No problem thanks to BMW ConnectedDrive: the Manual BMW Teleservice Call allows you to contact your BMW Service Centre at any time directly from your vehicle and request a return call. Whether you need to have a chipped windscreen repaired or would like to have winter tyres fitted, it’s all possible at the push of a button. When you make the call, all of your service-related data is automatically transferred to BMW. Your preferred BMW Service Partner retrieves the data, is perfectly prepared and can provide detailed consultation based on this gathered information. So why not combine the wheel change with the oil change that's due in the near future? The benefits at a glance Make service appointments whenever you want. • Convenient contact from the vehicle with guaranteed call-back • Customised advice based on transmitted vehicle data • Shortened waiting times for accessories • Optimally-prepared maintenance • Shorter service visits

The BMW Teleservice breakdown call.

[NSC PLEASE NOTE: PLEASE ADAPT TEXT ACCORDING TO AVAILABILITY IN YOUR MARKET] Has your BMW broken down or is it not working the way it should? We’re always there to assist via the BMW Teleservice Breakdown Call from BMW ConnectedDrive: you can call our Mobile Service right from your vehicle. Among other things, this saves you a trip to the workshop. How does this work? Wireless data connection allows the BMW Mobile Care team to not only diagnose the problem, but also enables them to remedy it by remote access. The benefits at a glance When breakdowns and malfunctions occur, you can rely on our expert knowledge to help you diagnose problems. • Quick and precise remote diagnoses • Remote maintenance of certain malfunctions • Expert help at any time and in any situation • Optimally-prepared maintenance, if needed

BMW Teleservice Battery Guard.

You parked your BMW and forgot to switch off the lights? No problem − thanks to BMW Teleservice Battery Guard, the practical BMW ConnectedDrive service that prevents battery failure: if the state of charge of the battery drops below a certain level, the BMW Teleservice Battery Guard will inform you or your preferred BMW Service Partner directly or the next time you start the engine. This means you can avoid any starting issues or battery-related malfunctions − as your BMW can now monitor its energy supply itself. The benefits at a glance Keeping an eye on your battery – around the clock. • Automatic notification about critical battery charge status per text message or email • Quick detection of battery defects • Premium service with regard to energy supply

BMW Teleservice Update.

Get your BMW networked even more effectively: with software-based driver-unit updates for Bluetooth mobile phones and USB media players, you ensure the compatibility of your mobile end devices and their optimal interaction with your BMW. Use this innovative function and just drive on with that comforting sense of always being up to date. The benefits at a glance You can rely on the perfect connection between your BMW and your mobile devices. • Regular downloads offering the latest driver updates • Optimal compatibility between vehicle and mobile device • Quick and convenient updates even on the move
  • How the Automatic BMW Teleservice Works

    Condition Based Service (CBS) sensors constantly monitor fluid levels (e.g. engine oil) or wear-and-tear components (e.g. brake pads). If a service appointment is needed, your BMW automatically transmits all service-related data to BMW. Your preferred BMW Service Partner will call you to arrange an appointment, if necessary. Due to the accuracy of the data relayed, the service appointment can be prepared perfectly with all required components and spare parts – so the vehicle only stays at the Service Centre for a minimum time period. Forget about inflexible service intervals. You only drive to the workshop if you have to.

  • How the Manual BMW Teleservice works

    You can activate the Manual BMW Teleservice call via the iDrive system in your vehicle at any time. All relevant data will be sent to BMW from your vehicle. Your preferred BMW Service Partner will receive a message asking him to get in touch with you. When the data has been evaluated, your Service Partner will call you back to arrange an appointment. This gathered information allows your preferred Service Partner to be perfectly prepared, to attend to your personal needs and – if necessary – to order the desired accessories in advance.

  • How the BMW Teleservice Battery works

    An eye on your battery: in case your battery’s state of charge drops below a certain level, due to parking lights being left on, for example, BMW Teleservice Battery Guard is triggered automatically and informs you immediately by text message or email, depending on which variant you selected in the BMW ConnectedDrive portal. BMW Teleservice Battery Guard stays activated until the next time you start your BMW. If necessary, your preferred BMW Service Partner will get in touch to arrange a service appointment.

  • Personalisation

    The Battery Guard functions are generally available as a basic service from BMW TeleServices. To receive a Battery Guard text message or email, you only need to customise this service in the BMW ConnectedDrive portal by leaving your mobile telephone number or email address. Registration and configuration on the BMW ConnectedDrive portal is a prerequisite to using the BMW Teleservice Battery Guard in its entirety.

    • BMW ConnectedDrive Portal MARKET
  • How the BMW Teleservice Update works

    Regular driver updates ensure the compatibility of your BMW with your mobile devices. Go to BMW Teleservice Update via ‘Settings’ and ‘Software update’ in the intuitive iDrive menu in your BMW. Whether it’s a mobile phone or USB media player: you’ll see the latest software updates available on your display. These updates are often small data packages and can be downloaded and installed quickly – thus ensuring your mobile devices and your BMW are always up to date and keeping you optimally connected without the need to visit a BMW Service Partner.

LEGAL FRAMEWORK.

  • PREREQUISITE FOR USE.

    BMW TeleServices are available in many countries. A prerequisite for use is the optional equipment Intelligent Emergency Call or ConnectedDrive Services. Find out more about the prerequisite for use. [NSC PLEASE NOTE: PLEASE ADD YOUR MARKET-SPECIFIC PREREQUISITE HERE.]

  • SERVICE PARTNER MANAGEMENT.

    Find out which BMW Service Partner your BMW is registered with or how you can change to the BMW Service Partner of your choice. [NSC PLEASE NOTE: PLEASE ADD YOUR MARKET-SPECIFIC PREREQUISITE HERE.]

  • DATA PROTECTION NOTICE.

    We take data protection very seriously. Find out more about the data protection guidelines for BMW TeleServices. [NSC PLEASE NOTE: PLEASE ADD YOUR MARKET-SPECIFIC PREREQUISITE HERE.]

  • TERMS AND CONDITIONS.

    Please note the terms and conditions (T&C) for BMW TeleServices. [NSC PLEASE NOTE: PLEASE ADD YOUR MARKET-SPECIFIC PREREQUISITE HERE.]

FAQ.

Questions and answers about BMW TeleServices.

Do you have any questions about BMW TeleServices? You’ll find answers to the most common questions here.

  • How much does it cost to use services?

    The use of BMW TeleServices is free of charge in combination with the optional equipment ConnectedDrive Services or Intelligent Emergency Call. In this instance, the services can be used via the vehicle's built-in SIM card both at home and abroad.

  • For which vehicles are BMW TeleServices?

    Every BMW with BMW ConnectedDrive Services (SA6AK) or Intelligent Emergency Call (SA6AC) also offers BMW TeleServices (SA6AE).
    Ask your BMW Service Partner for detailed information.

  • To which Partner will the Call be sent?

    Your vehicle sends the data to BMW. Your preferred BMW Service Partner can access the information. By default, the dealer who supplied your BMW is set as your BMW Service Partner.

  • Can I change vehicle’s default Service?

    You can change the BMW Service Partner at any time. For instance, if you have relocated and want to ensure a different BMW Partner receives your data, please use the ConnectedDrive Hotline or get in touch with your preferred BMW Service Partner.

  • How do I make sure Service is informed?

    BMW TeleServices must be activated in the vehicle and attributed to your preferred BMW Service Partner. Please contact your trusted BMW Service Partner for more information.

  • What do I need to consider on resale?

    Inform the buyer about the functionality of BMW TeleServices. Further information available at: www.bmw.com/teleservices. Also advise the buyer about the form that they can use to select their preferred BMW Service Partner.

  • How TeleServices activated in vehicle?

    By default, BMW TeleServices are already activated on delivery. If you have any questions about this, please contact your BMW Service Partner.

  • How can BMW TeleServices be deactivated?

    BMW TeleServices can be deactivated at any time. BMW TeleServices can only be switched off by a complete deactivation of the whole vehicle connectivity. This implies that the SIM card, installed in the vehicle, is also deactivated. Consequently the vehicle’s emergency call is inactive.
    Find out more about deactivation at www.bmw.nsc/connecteddrive