Man holds ConnectedDrive globe in his hands and is fascinated.


Digital Services.

BMW ConnectedDrive is a constantly evolving collection of services, designed to make your journey as easy and enjoyable as possible. Please be aware that unfortunately not all services will be available on all new models in our range, depending on when the model was released. For information about the services relevant to your vehicle of interest, please contact your BMW Centre.

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The exceptional services that come with BMW ConnectedDrive give you the best possible support before and during every journey. You may be looking for the best Italian restaurant in town or an on-duty pharmacist at the weekend? And with the BMW Connected App you can plan your next journey conveniently from wherever you are and also have remote access to important functions in your BMW.

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Woman driving with Intelligent Personal Assistant

Intelligent Personal Assistant.

“Hey BMW, drive home!” Communicate in a new and easy way with your car using the BMW Intelligent Personal Assistant. It knows you, learns your behaviours to get better every day and helps out whatever the situation. It can explain everything about your car and help you get better acquainted with your BMW. You can even assign your own personal activation word.

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Woman providing Concierge Services

Concierge Service.

Will it be sunny tomorrow in Rome? When is my flight and where is the best restaurant in the city? The Concierge Service is there to help when you are travelling and can support you with any request at the touch of a button – individual, personal and fast. Wherever you are, whatever you need.

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Man in BMW and woman outside the BMW using BMW Connected on smartphone

BMW Connected.

The BMW Connected app is your digital mobility assistant, taking care of your needs before and during each journey. Access your car using your smartphone, smartwatch or Amazon Echo, send destinations to the navigation system or receive reminders for meetings to make sure you arrive there on time.

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Man and woman sitting on sofa and using Remote Services on their smartphones

Remote Services.

Did I lock my car doors? Where exactly is it parked? Remote Services allows you to access your vehicle from a distance using the BMW Connected app. Flash your headlights, activate the climate control function inside your car or lock your BMW from anywhere using your smartphone.

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Smiling woman using Remote 3D view on her smartphone

Remote 3D View.

Keep an eye on your BMW’s surroundings to rest assured that everything is fine with your car. Remote Services and Remote 3D View allow you to view the area around your vehicle from any perspective, to lock the doors or to activate the headlight flash or car horn using the BMW Connected app.

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Make the most of every trip with the Connected Navigation services. With features such as Real Time Traffic Information, journeys are not only well organised but more relaxed. What's more, using the BMW Digital Charging Service, you can provide your BMW i or PHEV model with energy cost-effectively and can be sure that it is always perfectly charged when you set off.

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Man using Real Time Traffic Information on display in BMW

Real Time Traffic Information.

Do you find yourself stuck in rush hour traffic or wasting precious holiday time in stressful jams? Such situations can easily be avoided with Real Time Traffic Information. It monitors the current situation in almost real-time, suggesting alternative routes well in advance and bringing you to your destination as quickly as possible.

Real Time Traffic Information is part of the continuously evolving navigation experience of Connected Navigation.

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Two men in restaurant using feature „Manage your favourite Locations“ on smartphone

Manage your favourite locations.

How about having access to your favourite cafe or gym through the BMW navigation system? Using the function “Manage your favourite locations” you have your personal points of interest with you at all times, regardless of whether you are in the vehicle, in the BMW Connected App or in the ConnectedDrive Customer Portal. You can manage them on all touchpoints, where they will then be synchronised automatically.

“Manage your favourite locations” is part of the continuously evolving navigation experience of Connected Navigation.

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Woman on the move using “Time to Leave Notification“ auf smartwatch

Time to Leave Notification.

Always arrive on time for your next appointment. The ‘time to leave’ notification on the BMW Connected app reminds you in advance when to set off, communicating with your smartphone or smartwatch. Real-time traffic information helps to calculate the optimal departure time to ensure that you reach your destination on time.

The ‘time to leave’ notification is part of the continuously evolving navigation experience of Connected Navigation.

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Woman sits in front of window and uses Share Live Trip Status on smartphone

Share Live Trip Status.

Share Live Trip Status saves your family having to ask when you will arrive at home. You can inform selected contacts about your exact position, destination and arrival time directly from the car or using the BMW Connected app. Recipients can follow information about your journey in real-time.

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Couple using 'Send to Car' service.

Send to Car.

Where to next? Search for new destinations using the BMW Connected app and send them directly to your BMW’s navigation system. Once you are in the car and it has established a Bluetooth® wireless technology connection with your smartphone, you can launch route guidance with a single tap.

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Inside your BMW you can concentrate fully on your journey because BMW ConnectedDrive is supporting you. The Digital Key on your smartphone gives you easy access to your vehicle while the Remote Software Upgrade "Over-The-Air" ensures that the software in your BMW is always up-to-date so that you can save yourself a trip to the dealer. And if an accident should occur, the Intelligent Emergency Call will automatically summon help and give important information on passengers and vehicle to the first-aid personnel.

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Woman at home using BMW Remote Software Upgrade.

Remote Software Upgrade.

Do you want your BMW to be up to date with the latest software? With Remote Software Upgrade, your BMW will always be like new. Convenient, reliable and stress-free – without having to visit your BMW service partner. Upgrades are installed over-the-air, just as they are for your smartphone.

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Man using BMW ConnectedDrive WiFi Hotspot

WiFi Hotspot.

Take part in video conference calls on your tablet or stream the final episode of your favourite series on your smartphone. The WiFi Hotspot is a way to go online with LTE 4G speed (if available) using the SIM card installed in your vehicle.

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Finger pressing Intelligent Emergency Call.

Intelligent Emergency Call.

If there is an accident, it is essential to act fast. Intelligent Emergency Call fetches help and can even save lives if the worst should happen. It contacts specially trained call centre agents who offer support to you and your passengers until the emergency services arrive. It also sends them important information directly.

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Woman waiting for Service & Breakdown Assistance.

Service & Breakdown Assistance.

With the service features in the Connected App, we are helping to simplify your mobile daily life: a push notification informs you when a service is due on your BMW. Arrange the next service appointment with your preferred BMW Partner directly online and around the clock. And if something exceptional should occur, the app connects you directly with the BMW Breakdown Service.

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Central Display with BMW Connected Automate My Habits.

Automate My Habits.

Do you always turn on the seat heating at setting three when it’s cold? Automate My Habits is an intelligent feature that learns and automates your preferred settings on request. You can then enjoy the journey while your BMW takes care of your well-being. More automation options will be added in the near future. 

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With Apple CarPlay® Preparation you have access to the key functions of your iPhone during the journey and, if you’re looking for more entertainment, Connected Music with more than 30 million songs from Deezer or Napster supplies you with the best music en route.

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Apple CarPlay® showing on BMW display

Apple CarPlay® Preparation.

Why go without the features of your iPhone in your BMW when you can continue operating it as usual? Apple CarPlay® Preparation gives you remote access to telephony as well as apps like iMessage, WhatsApp, TuneIn, Spotify* and Apple Music. You can also use the voice button on the steering wheel to access Siri, Apple’s voice assistant.

*A paid Spotify premium subscription is required.

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During every journey you can rely on the comprehensive range of safety devices in your BMW. But, of course, the unexpected can still happen. If the worst comes to the worst, Intelligent Emergency Call automatically cares for assistance.

With you 24 hours a day, 365 days a year. BMW Teleservices is a collection of intuitive technology features standard across the BMW range that make your life as a BMW owner easy, from remembering to book a due service, to monitoring the health of your battery and even providing technical support if needed when you’re out on the road.

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Intelligent Emergency Call

If an airbag is deployed, Intelligent Emergency Call automatically contacts the BMW Call Centre via an accident-proof telephone unit permanently installed in your vehicle – independently of your own mobile phone, both at home and abroad. Specially trained personnel will then establish contact with you, inform the emergency services and give you support by telephone – in your native language if possible.

To enable rescue services to promptly prepare the required care for those involved in the accident, the precise position of the vehicle, plus other data relevant for the rescue services, such as risk of injury, number of passengers, model and colour of the vehicle is all sent from the vehicle automatically. The emergency call can also be triggered manually, using the in-cabin SOS button, if you need to summon assistance for other road users.

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Servicing is a must – but with BMW Teleservices you no longer have to take care of it yourself. Through on-board sensors, your BMW knows when and what services it needs and sends the vehicle-related service data automatically to BMW. Your preferred BMW Centre can access and evaluate this data, and so effectively prepare for your car’s visit to the workshop - before contacting you to make an appointment.

You can also use the BMW Teleservice Call to arrange an appointment manually – simply via the press of a button. In any case, your BMW Service partner is already informed about the condition of the vehicle and is therefore in a better position to respond to your requirements. Having to remember when your BMW service is due becomes a thing of the past.

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BMW Service Call

BMW Service Partner change request.

BMW Teleservices works alongside BMW ConnectedDrive, to provide you with effective and continuous care throughout your BMW ownership. If you wish to change your BMW Service Partner, you can reach out to a Retailer by using the button below.

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BMW ConnectedDrive Store