Bolands BMW, is looking to recruit a BMW Genius.

Objectives of the Post:

• Inspire and engage customers in the retail
  centre with in-­depth product information and insight.
• Promote the unique selling points of BMW products and their customer benefits.
• Offer exceptional customer service by using non-pressured customer discussion.

Main Duties:

• Keeping up to date with the latest product information.
• Providing customers with specification information about all BMW products.
  
• Ensuring all Retail Centre staff are up to date on the latest product information and that their knowledge is of a high standard.
• Planning and managing the customer test drive process with the Sales Executive and
  offering product insight during the test drive appointment.
  
• Responsible for the preparation of the showroom, ensuring a strong selection of demo cars are available and that the showroom is always presentable for customers.
• Pro­actively approaching customers in the showroom to welcome them and see if they need any help.
• Supporting the Sales Executive with insight and product knowledge for customers, when required.
• Guiding customers to the Sales Executive when they express an interest to buy.

Critical Skills:

• Enthusiasm for excellent customer service.
• Passion for automotive technology.
• Strong presentation skills.
• Ability to work autonomously.
• Team orientated personality.
• Excellent communication skills.
• Keen to keep ­up ­to-­date with innovations and complex/technical/product information.
• Strong organisational and prioritisation skills.
  
• Always willing to help and support others.
• Good knowledge of computer applications (MS Office).

This is a genuinely unique opportunity for the right candidate who will be rewarded with an attractive remuneration package.

Please apply with a Curriculum Vitae and a video presentation on why you would be perfect for this position.