BMW Centre I Careers I BMW Ireland
BMW Centre I Careers I BMW Ireland
BMW Centre I Careers I BMW Ireland
AFTERSALES RETENTION MANAGER
Murphy & Gunn Milltown
Aftersales Retention Manager for Southside BMW Retailer
Murphy & Gunn BMW, are currently recruiting for the brand new role of Aftersales Retention Manager
Objectives of the Role:
You will be responsible for increasing the aftersales customer base whilst ensuring existing customers remain loyal. You will be expected to develop and implement a sustainable and effective customer retention plan.
Main Duties:
- To pro-actively engage customers, maximise existing opportunities and create new ones
- Work with the Marketing team to implement effective and targeted campaigns, both through direct mail, email and social media
- Ensure that Murphy & Gunn is the retailer of choice for all aftersales customers
- Ensure that all new and approved used car customers are encouraged to return to the centre
- Increase the number of Aftersales customers visiting the Retail Centre
- Working closely with the Service, Parts & Bodyshop Manager to ensure our business potential is maximised & we exceed our customers expectations
- Keeping up to date & communicating internally all the latest BMW Aftersales information
Critical Skills:
- Possess strong numerical & analytical skills
- Excellent communication skills
- Ability to work autonomously
- Have a good working knowledge of Microsoft Office, in particular Microsoft Excel
- Be resourceful, pro-active and creative
- Have a strong vision for building lasting customer relationships
- Automotive experience not essential CDK/Kerridge experience a distinct advantage
This is a genuinely unique opportunity for the right candidate to develop this new & exciting hands on role within our BMW retail centre
Please apply below with CV & Cover Letter to acullen@mgunn.ie