Aftersales Retention Manager for Southside BMW Retailer
 

Murphy & Gunn BMW, are currently recruiting for the brand new role of Aftersales Retention Manager

Objectives of the Role:

You will be responsible for increasing the aftersales customer base whilst ensuring existing customers remain loyal. You will be expected to develop and implement a sustainable and effective customer retention plan.

Main Duties:

• To pro-actively engage customers, maximise existing opportunities and create new ones
• Work with the Marketing team to implement effective and targeted campaigns, both through direct mail, email and social media
• Ensure that Murphy & Gunn is the retailer of choice for all aftersales customers
• Ensure that all new and approved used car customers are encouraged to return to the centre
• Increase the number of Aftersales customers visiting the Retail Centre
• Working closely with the Service, Parts & Bodyshop Manager to ensure our business potential is maximised & we exceed our customers expectations
• Keeping up to date & communicating internally all the latest BMW Aftersales information

Critical Skills:

• Possess strong numerical & analytical skills
• Excellent communication skills
• Ability to work autonomously
• Have a good working knowledge of Microsoft Office, in particular Microsoft Excel
• Be resourceful, pro-active and creative
• Have a strong vision for building lasting customer relationships
• Automotive experience not essential CDK/Kerridge experience a distinct advantage

This is a genuinely unique opportunity for the right candidate to develop this new & exciting hands on role within our BMW retail centre

Please apply below with CV & Cover Letter to acullen@mgunn.ie