Bluetooth-FAQ.
General- What is Bluetooth®?
- In which BMW models is Bluetooth® technology available?
- Which Bluetooth® mobile phones can I use with my BMW mobile phone preparation?
- Can I use a non-listed Bluetooth®-capable mobile phone in my vehicle?
- Why is my mobile phone not included in the list of mobile phones tested by BMW?
- Can I use a mobile phone listed on http://www.bmw.ie/bluetooth with a different software status without experiencing any problems?
- Why are there differences between the various mobile phones in terms of handling and scope of functions?
- What happens when there is more than one registered mobile phone with activated Bluetooth® function in the vehicle?
- Who can I contact if have any problems with the Bluetooth® interface on my mobile phone?
- How can I find out which model of mobile phone I have?
- How can I find out the software status of my mobile phone?
- When I reset the mobile phone to the factory settings, I am prompted for a device code. Where can I find this?
- Questions and notes on the conditions
- How do I register my mobile phone with my BMW mobile phone preparation (“pairing”)?
- Can several mobile phones be connected by Bluetooth® at the same time?
- Is it possible to remove the ignition key during a telephone conversation?
- I have made changes in the contacts, calendar entries, to-do notes or notes on my mobile phone. When will these changes be shown in the vehicle?
- How can I change the sort sequence of my telephone book entries (e.g. to sort in order of surname)?
- Why can’t I use the conference call function in my vehicle?
- Why is the number of the caller not displayed for an incoming call?
- Why is the person I am calling not shown my number when I make an outgoing call?
- Why aren’t the appointments, to-do notes and notes displayed in the Office menu of my vehicle.
- Do the call lists in the vehicle and in the mobile phone match?
- Why can’t I see all the text messages on the mobile phone in the vehicle?
- How can I use Bluetooth® audio reproduction in the vehicle?
- How can Bluetooth® Audio reproduction be resumed after a phone call or traffic message?
- Can I use the audio reproduction function of my mobile phone via Bluetooth® if the mobile phone is connected with the vehicle via the USB snap-in adapter or a USB cable?
- Why is the photo stored for some of my contacts in the telephone book not shown on the Control Display?
- How can I update my vehicle software?
- Product offering
- Can I also use the SAP (SIM Access Profile) Bluetooth® profile in my BMW?
- Why do I need the special equipment “Extended connectivity of the music player in the mobile phone” (SA 6NF)?
- Do I need a snap-in adapter to operate my mobile phone in the vehicle?
- Problem and solution
- Why can’t I register my mobile phone despite having entered the pass key?
- What could be the reason that my mobile phone is unable to automatically reconnect or that a previously reliably supported function is no longer available in the usual manner?
- The name of the person you are talking to is not displayed although this person is stored in the mobile phone.
- Why isn’t the signal strength displayed correctly?
- Why isn’t the telephone book on my Blackberry displayed in the vehicle?
Bluetooth® is an industry standard that enables wireless communication between devices. Various functions are supported in Bluetooth® profiles. Profiles relevant for the vehicle include the Handsfree Profile and Phonebook Access Profile. Further information on Bluetooth® is available on the Internet at http://www.bluetooth.com or http://www.bluetooth.org.
As long ago as 2002, BMW was the first automobile manufacturer to introduce the Bluetooth® wireless standard for integrating mobile telephones and to offer it in all vehicle models.
A requirement for using this standard is BMW Option 644 – Mobile phone preparation with Bluetooth interface.
A requirement for using this standard is BMW Option 644 – Mobile phone preparation with Bluetooth interface.
The mobile phones tested by BMW can be found on the Internet at http://www.bmw.ie/bluetooth. Here you can also obtain detailed information on which functions of your mobile phone are supported in your vehicle as well as further notes on usage.
BMW recommends using the mobile phones listed at http://www.bmw.ie/bluetooth, which have produced positive test results. Non-listed mobile phones should generally support the basic functions but have not been tested by BMW.
The large number of devices appearing on the market makes a selection necessary. Before a selected mobile phone can be included in the list, it has to undergo extensive testing with all mobile phone preparations installed in BMW vehicles. Once the tests have been passed, a device can be included in the list of mobile phones tested by BMW. BMW works with all leading manufacturers so that the latest mobile phones can be included as soon as possible.
BMW recommends using the mobile phones listed at http://www.bmw.ie/bluetooth, which have tested positively.
No comment is possible on the functionality and compatibility of other software statuses. General experience, however, shows that when a more recent software status is used, it can be assumed that compatibility characteristics will be similar. Please note that in some cases functional limitations may also be due to the data stored in the mobile phone and their size.
No comment is possible on the functionality and compatibility of other software statuses. General experience, however, shows that when a more recent software status is used, it can be assumed that compatibility characteristics will be similar. Please note that in some cases functional limitations may also be due to the data stored in the mobile phone and their size.
Telephone manufacturers implement the Bluetooth® standard in different ways. As implementation of the Bluetooth® standard differs distinctly between various mobile phones and may also change during the product life cycle of a model, limitations of function in the vehicle may occur for which the BMW Group is not responsible. In addition to the software status of a mobile phone, the following factors may also influence compatibility:
Hardware version of the mobile phone
Mobile phone configuration (e.g. size of telephone book, power-saving mode, ...)
Operating status of the mobile phone (e.g. battery charge, length of operation, degree of usage, ...)
Network and SIM card
For this reason, sporadic impairment of functions cannot be ruled out, even in the case of mobile phones which otherwise function reliably.
Hardware version of the mobile phone
Mobile phone configuration (e.g. size of telephone book, power-saving mode, ...)
Operating status of the mobile phone (e.g. battery charge, length of operation, degree of usage, ...)
Network and SIM card
For this reason, sporadic impairment of functions cannot be ruled out, even in the case of mobile phones which otherwise function reliably.
When the telephone system is switched on, it automatically looks for the mobile phone last connected. If this is not found within a certain time period, the vehicle automatically looks for the next phone in the list of registrations. If necessary, the list will be scanned again.
If you have any questions on your mobile phone, you can obtain further information in the operating manual for your mobile phone, from the phone manufacturer or from your mobile phone provider.
Apple:
Determine the serial number as follows [Settings][General][Info][Serial Number].
Enter the serial number on the following website: [http://support.apple.com/specs]
HTC:
Is generally on the outside of the casing; alternatively in the following menus:
Windows Mobile 6.1: [Start][Settings][System][Device Information][Identity][Model No.]
Windows Mobile 6.5: [Settings][All settings][System][Device Information][Identity]
Android: [Menu][Settings][Info][Model Number]
Motorola:
Info is generally contained on a CE label inside the housing; remove battery if necessary.
Nokia:
*#0000#
RIM:
[Applications][Options][About]
Sony Ericsson:
Info is generally contained on a CE label inside the housing; remove battery if necessary.
Alternatively in the menu: [Settings][General][Phone Status] under model
LG:
Info is generally contained on a CE label inside the housing; remove battery if necessary.
Samsung:
Info is displayed briefly when the mobile device is switched on.
Palm:
[Device Info] [Name]
Determine the serial number as follows [Settings][General][Info][Serial Number].
Enter the serial number on the following website: [http://support.apple.com/specs]
HTC:
Is generally on the outside of the casing; alternatively in the following menus:
Windows Mobile 6.1: [Start][Settings][System][Device Information][Identity][Model No.]
Windows Mobile 6.5: [Settings][All settings][System][Device Information][Identity]
Android: [Menu][Settings][Info][Model Number]
Motorola:
Info is generally contained on a CE label inside the housing; remove battery if necessary.
Nokia:
*#0000#
RIM:
[Applications][Options][About]
Sony Ericsson:
Info is generally contained on a CE label inside the housing; remove battery if necessary.
Alternatively in the menu: [Settings][General][Phone Status] under model
LG:
Info is generally contained on a CE label inside the housing; remove battery if necessary.
Samsung:
Info is displayed briefly when the mobile device is switched on.
Palm:
[Device Info] [Name]
Apple:
[Settings][General][About][Version]
HTC:
[Start][Settings][System][Device information][ROM version ]
Motorola:
*#9999# or [Menu][Settings][Phone Status][Other Info][S/W version]
Milestone: [Settings][Telephone info][Firmware Version]
Nokia:
*#0000#
RIM:
[Applications][Options][Info]
Sony Ericsson:
[Menu][Settings][Update Service][Software Version]
Windows (e.g. X1): [Start][Settings][System][Device Information][ROM Version ]
LG
2945# or [Menu][Settings][Phone Settings][Phone Info]
Samsung
*#1234# or *#9999# or *#0000#
Palm
[Device info][Further info][Software]
[Settings][General][About][Version]
HTC:
[Start][Settings][System][Device information][ROM version ]
Motorola:
*#9999# or [Menu][Settings][Phone Status][Other Info][S/W version]
Milestone: [Settings][Telephone info][Firmware Version]
Nokia:
*#0000#
RIM:
[Applications][Options][Info]
Sony Ericsson:
[Menu][Settings][Update Service][Software Version]
Windows (e.g. X1): [Start][Settings][System][Device Information][ROM Version ]
LG
2945# or [Menu][Settings][Phone Settings][Phone Info]
Samsung
*#1234# or *#9999# or *#0000#
Palm
[Device info][Further info][Software]
You will find this information in the operating manual of your mobile phone or you can obtain if from the manufacturer of the device.
For security reasons, mobile phone and mobile phone preparation have to undergo a one-off registration (“pairing”) procedure. You will find notes on the registration procedure in the operating manual of your vehicle as well as in the operating manual for your mobile phone.
If a mobile phone has already been registered in the vehicle, the connection will be made automatically when you start your journey. To establish the connection, however, you must make sure that the Bluetooth® service is activated both on the telephone and in the vehicle.
During the registration procedure, you will be asked to enter a pass key. You can choose any key you wish, but for security reasons it should consist of at least 4 digits and not be commonplace (e.g. “0000” or “1234”).
If a mobile phone has already been registered in the vehicle, the connection will be made automatically when you start your journey. To establish the connection, however, you must make sure that the Bluetooth® service is activated both on the telephone and in the vehicle.
During the registration procedure, you will be asked to enter a pass key. You can choose any key you wish, but for security reasons it should consist of at least 4 digits and not be commonplace (e.g. “0000” or “1234”).
Up to four mobile phones can be registered at the same time. One of these mobile phones can be active (i.e. connected) at any time.
If your BMW vehicle supports music via Bluetooth®, another device (mobile phone or a Bluetooth®-capable audio player) can additionally be connected with the vehicle at the same time.
If your BMW vehicle supports music via Bluetooth®, another device (mobile phone or a Bluetooth®-capable audio player) can additionally be connected with the vehicle at the same time.
The ignition key can be removed during the conversation without ending the call. The telephone system remains switched on until either you or the person you are talking to has ended the call. Depending on the vehicle equipment and battery charging status, however, the telephone system may be switched off earlier. The call can then be continued on the mobile phone if necessary.
Please check on http://www.bmw.ie/bluetooth whether the relevant function is supported by your mobile phone and vehicle equipment.
As a general rule, the data update is initiated as soon as the ignition is switched on. Please check the display on your mobile phone as well: it may require you to confirm the data transfer.
As a general rule, the data update is initiated as soon as the ignition is switched on. Please check the display on your mobile phone as well: it may require you to confirm the data transfer.
The sort sequence for the telephone book depends on both the mobile phone and the vehicle equipment. Some mobile phones do not distinguish between first names and surnames, in other words the parts of the name are entered in one text field; in many mobile phones a comma or semicolon determines which part is interpreted as the first name or surname. This applies in particular to entries on the SIM card as well.
Some mobile phones provide an option for setting the sort sequence – however, this may not necessarily be taken into account when the telephone book is transferred via the Bluetooth® connection. In current vehicles with the relevant equipment, it is possible to set the sorting sequence in the Control Display.
You will find further information in the operating manual for your vehicle and at http://www.bmw.ie/bluetooth.
Some mobile phones provide an option for setting the sort sequence – however, this may not necessarily be taken into account when the telephone book is transferred via the Bluetooth® connection. In current vehicles with the relevant equipment, it is possible to set the sorting sequence in the Control Display.
You will find further information in the operating manual for your vehicle and at http://www.bmw.ie/bluetooth.
This function must be supported by your vehicle equipment, the mobile phone and your mobile phone provider; it may be necessary to have the mobile phone provider activate this service on the SIM card.
You will find further in the operating manual for your mobile phone, in the operating manual for your vehicle and at http://www.bmw.ie/bluetooth.
Note: If the “Call waiting” function is not enabled, it will not be possible to arrange a conference call with an incoming call.
You will find further in the operating manual for your mobile phone, in the operating manual for your vehicle and at http://www.bmw.ie/bluetooth.
Note: If the “Call waiting” function is not enabled, it will not be possible to arrange a conference call with an incoming call.
This is generally due to the fact that the caller has enabled the “Withhold number” function on his/her mobile phone.
Please check the settings of your mobile phone to see whether the “Withhold number” function is enabled. If this is not the case, it may be due to the fact that your mobile phone provider activates this function by default (CLIR = Calling Line Identification Restriction). You are recommended to contact your mobile phone provider and have CLIR disabled.
Appointments older than 30 days or more than 90 days in the future are not transferred. Completed to-dos or to-dos more than 90 days in the future are not transferred. Depending on the number of appointments stored in your mobile phone, not all will be displayed in the vehicle.
You will find further information in the operating manual for your mobile phone, in the operating manual for your vehicle and at http://www.bmw.ie/bluetooth.
You will find further information in the operating manual for your mobile phone, in the operating manual for your vehicle and at http://www.bmw.ie/bluetooth.
The transfer of call lists depends both on the mobile phone and on the vehicle. Please check which mobile phones support the export of call lists at http://www.bmw.ie/bluetooth and whether your vehicle is equipped with this function.
When you are using mobile phones that do not support call lists, the lists shown in the vehicle include only those calls made using the Bluetooth® connection in the vehicle.
When you are using mobile phones that do not support call lists, the lists shown in the vehicle include only those calls made using the Bluetooth® connection in the vehicle.
The transfer of text messages depends both on the mobile phone and on the vehicle. Please observe the information on this at http://www.bmw.ie/bluetooth.
Make sure that the Audio (Bluetooth) function is activated on the Control Display and check whether your mobile phone supports Bluetooth audio reproduction on www.bmw.ie/bluetooth.
On some mobile phones, it is necessary to launch the program for playing music files on your mobile phone and then select a title using the device.
On some mobile phones, it is necessary to launch the program for playing music files on your mobile phone and then select a title using the device.
Normal muting of audio reproduction is cancelled automatically. Should this not be the case, you can restart the audio reproduction by pressing the volume key again.
Not all mobile phones provide stable support for this function. If problems occur with audio reproduction, deactivate “Audio (Bluetooth) on the Control Display.
Please check on http://www.bmw.ie/bluetooth whether the function “Contact pictures” is supported by your mobile phone and vehicle equipment. Please note that the number of contact pictures supported is limited by the system.
You will find further information on this topic at http://www.bmw.ie/update.
For current 7 Series vehicles with existing telephone equipment (option code 633), the BMW Group offers the Rear-seat telephone unit with cordless handset (option code 6NB). For most other models the SAP snap-in adapter is offered as an upgrade solution.
The option code 6NB or the SAP snap-in adaptor can optionally be operated via the SIM card of a GSM carrier or mobile phone that supports the SAP Bluetooth profile.
The option code 6NB or the SAP snap-in adaptor can optionally be operated via the SIM card of a GSM carrier or mobile phone that supports the SAP Bluetooth profile.
In addition to already existing telephone equipment (special option 644) and the USB audio interface (special option 6FL), the extended connectivity of the music player in the mobile phone (special option 6NF) can also be used in nearly all series for selected mobile phones with the aid of
a matching USB snap-in adapter for accessing the music data stored on the phone.
Equipped with the matching USB snap-in adapter for your mobile phone, you thus meet all the conditions for using your mobile phone with both the hands-free and audio reproduction functions at the same time.
a matching USB snap-in adapter for accessing the music data stored on the phone.
Equipped with the matching USB snap-in adapter for your mobile phone, you thus meet all the conditions for using your mobile phone with both the hands-free and audio reproduction functions at the same time.
For optimum operation of the mobile phone in the vehicle, the BMW Group recommends the use of a snap-in adapter to ensure that the mobile phone is secured safely, that it is charged and connected with the external aerial. You will find information on the current range of snap-in adapters at www.bmw.ie/bluetooth.
First you are recommended to check whether the mobile phone is contained in the list of mobile phones tested by BMW (http://www.bmw.ie/bluetooth).
The pass key entered in the vehicle must be identical to that entered in the mobile phone. In addition, the registration procedure has to take place within 30 seconds. If you have to repeat the registration procedure, it may be necessary to delete the already existing entries in the list of devices on your phone. Please consult the operating manual for your mobile phone in this connection.
The pass key entered in the vehicle must be identical to that entered in the mobile phone. In addition, the registration procedure has to take place within 30 seconds. If you have to repeat the registration procedure, it may be necessary to delete the already existing entries in the list of devices on your phone. Please consult the operating manual for your mobile phone in this connection.
If no automatic connection is established, check the display on your mobile phone. Some mobile phones require a confirmation for the current and subsequent connections. You will find further advice in the operating manual for your mobile telephone.
If the mobile phone fails to connect automatically even after several attempts,
it may be possible to solve this by switching the mobile phone off and on completely, by briefly removing the battery or resetting the mobile phone to the factory settings. However, before resetting the mobile phone, you are strongly advised to back up your data!
Please consult the operating manual for your mobile phone in this connection.
Also check whether the registration information is still present in both the vehicle and in the mobile phone. If this is not the case, delete the remaining registration entries and carry out the registration procedure again.
If no permanent or stable connection is established (e.g. repeated interruptions of the Bluetooth connection), in the majority of cases this is due to a hardware error in the mobile phone or in the data stored on the mobile phone (e.g. telephone book entries, text messages, call lists, etc.). In such cases, it is recommended that you reset the phone to the factory settings after carrying out a data backup if necessary.
If the mobile phone fails to connect automatically even after several attempts,
it may be possible to solve this by switching the mobile phone off and on completely, by briefly removing the battery or resetting the mobile phone to the factory settings. However, before resetting the mobile phone, you are strongly advised to back up your data!
Please consult the operating manual for your mobile phone in this connection.
Also check whether the registration information is still present in both the vehicle and in the mobile phone. If this is not the case, delete the remaining registration entries and carry out the registration procedure again.
If no permanent or stable connection is established (e.g. repeated interruptions of the Bluetooth connection), in the majority of cases this is due to a hardware error in the mobile phone or in the data stored on the mobile phone (e.g. telephone book entries, text messages, call lists, etc.). In such cases, it is recommended that you reset the phone to the factory settings after carrying out a data backup if necessary.
If the call was initiated from the mobile phone while a Bluetooth connection existed, it is not possible to guarantee that the number or name of the other party will appear on the Control Display. Otherwise, you should check whether the telephone book of the mobile phone is displayed on the Control Display and the contact concerned has been transferred correctly and completely.
This function is not supported by all mobile phones. Some mobile phones transfer the current signal strength but with a considerable delay. Please observe the information on this at http://www.bmw.ie/bluetooth.
Not all contact entries are shown on the Control Display or not all details of the contact entries of the mobile phone are shown.
The transfer of contact entries depends both on the mobile phone and on the vehicle. The number of contact entries is limited by the system. Please observe the information on this at http://www.bmw.ie/bluetooth.
Not all contact entries are shown on the Control Display or not all details of the contact entries of the mobile phone are shown.
The transfer of contact entries depends both on the mobile phone and on the vehicle. The number of contact entries is limited by the system. Please observe the information on this at http://www.bmw.ie/bluetooth.
In many cases, Blackberry mobile phones are operated in Enterprise mode. In such cases the company IT administration defines the security settings and policy.
In most cases, the problem can be resolved by adapting one of these security settings. Please check whether the following option is set to No:
Options > Security Options > General Settings > Insert Address Book > No
If you are not able to change this option or it does not produce the desired effect, please consult your IT administrator.
In most cases, the problem can be resolved by adapting one of these security settings. Please check whether the following option is set to No:
Options > Security Options > General Settings > Insert Address Book > No
If you are not able to change this option or it does not produce the desired effect, please consult your IT administrator.
