BMW CONNECTEDDRIVE SERVICES INFORMATION

1. General information

 

BMW Automotive (Ireland) Limited of Swift Square, Santry Demesne, Dublin 9 (hereafter referred to as “BMW”) provides the customer with vehicle-specific information and support services under the name “BMW ConnectedDrive” (hereinafter referred to as “Services”). Except where the following description of the individual Services explicitly states otherwise, BMW does not collect, store or process customer data for the Services listed here. For the provision of Services for which the collection, storage and processing of personal data is necessary, the customer shall be informed in advance in order to obtain his/her consent. Services are provided by means of a SIM card installed in the vehicle. Call and data-connection costs are included in the price of the Services. Insofar as it is necessary for the substantive organisation and utilisation of the Services BMW collects, stores and processes vehicle-related data within the legal stipulations.

 

 

2. BMW ConnectedDrive basic Services

 

The BMW ConnectedDrive basic Services “Teleservices” (6AE) and “BMW Emergency Call” (6AC) have already been activated at the point of vehicle transfer.

 

a. Teleservices (6AE)The “Teleservices” Service ensures the mobility of the customer. If required or when triggered or commissioned by the customer, the vehicle’s technical data (e.g. service information concerning wear parts, vehicle-status information such as check-control notifications, battery-charge status, data for identifying and locating the vehicle in the event of a breakdown) shall be transferred to BMW. In the event that a service is required, these items of data shall be forwarded to the responsible service partner, BMW Mobile Care or respective service providers for the purposes of making contact and arranging an appointment, where they shall be retained until all procedures have been properly completed. Beyond this, no data shall be forwarded to third parties. On occasion technical data shall be transferred from the vehicle to BMW where it shall be evaluated to aid the further development of BMW products. This is known as the “Teleservice Report”. This data is exclusively technical, vehicle-related data. Other data such as positioning data shall not be transferred as part of the “Teleservice Report”. The “Teleservices Battery Guard” continuously monitors the battery-charge status of the vehicle. If the battery-charge status falls below a fixed value, the responsible service partner will be informed. The responsible service partner will then contact the customer if necessary to arrange a service appointment. By registering in the BMW ConnectedDrive Customer Portal, the customer can also be informed about a critical battery status by SMS message or email, for example if the parking lights, side lights or hazards are left on.

 

b. BMW Emergency Call (6AC)The vehicle’s identification and location is required for the use of the “BMW Emergency Call”, and it is also necessary to transmit the information required to provide assistance to the respective emergency-service centre. The user’s request and the data required may be transmitted to service providers commissioned by BMW to provide the Service – in that case, these items of data shall only be used to help provide the Service and shall be retained until all procedures have been properly completed. Beyond this, no data shall be forwarded to third parties.

 

 

3. BMW Online Services (6AK)

 

The “BMW Online” (6AK) Service is activated for 36 months after first registration. The customer can extend the Service for an additional charge beyond the initial free-of-charge period via the BMW ConnectedDrive Customer Portal.

 

The vehicle’s identification is required for the use of the Service and it shall also be necessary to process the information required to provide assistance. The data shall then be deleted. When Points of Interest queries are used, the customer request may be transmitted to service providers commissioned by BMW to provide the Service – in that case, these items of data shall only be used to help provide the Service and shall be retained until all procedures have been properly completed. The data shall then be deleted. Beyond this, no data shall be forwarded to third parties.

 

 

4. Information Plus (6AN)

 

The “Information Plus” (6AN) Service is activated for 36 months after first registration. The customer can extend the Service for an additional charge beyond the initial free-of-charge period via the BMW ConnectedDrive Customer Portal*.

 

To use the Service, the customer is connected to the BMW call centre at the push of a button using the integrated telephone unit. In this way, data concerning the vehicle’s identification, location and – if route guidance is activated – the selected route may be transmitted to the service providers commissioned by BMW to provide the Service – in that case, this data shall only be used to help process the provision of the Service and shall be retained until all procedures have been properly completed. The data shall then be deleted. Beyond this, no data shall be forwarded to third parties.

 

 

5. Real Time Traffic Information (6AM)

 

The “Real Time Traffic Information” (6AM) Service is activated for 36 months after first registration. The customer can extend the Service for an additional charge beyond the initial free-of-charge period via the BMW ConnectedDrive Customer Portal*.

 

The traffic information required for the Service is calculated by a variety of means including using what is known as Floating Car Data. In this sense, every ConnectedDrive-capable BMW functions as a “mobile traffic reporter” (Floating Car). The individual position and sensor data of the vehicle calculated during the trip is transferred – completely anonymously – to BMW and a service provider together with up-to-date time information.

 

 

6. Internet (6AR)

 

The “Internet” (6AR) Service runs for a period of one year after the vehicle’s first registration. The customer can extend the Service for an additional charge beyond the initial free-of-charge period via the BMW ConnectedDrive Customer Portal*.

 

 

7. Remote Services (6AP)

 

Use of the “Remote Services” (6AP) either upon request to BMW Customer Support or via the “My BMW Remote” smartphone application requires registration in the BMW ConnectedDrive Customer Portal*.

 

 

8. Availability of the Service

 

The complete range of Services is only available for customers whose vehicles are approved in the Republic of Ireland, and only within the Republic of Ireland. 

 

“BMW Emergency Call” (6AC) is available to customers in Ireland, United Kingdom, Germany, Austria, Italy, France, and the Netherlands. “Teleservices” (6AE), “Information Plus” (6AN), “Remote Services” (6AP) and “BMW Online” (6AK) can be accessed on any mobile communication network in Europe. When used abroad, the range and characteristics of the service may vary from the range and characteristics described above and may vary from country to country. “Real Time Traffic Information” (6AM) is available in Ireland, United Kingdom, Germany, Italy and France. The “Internet” (6AR) service is only available in the Republic of Ireland.

 

 

9. Deactivation

 

The customer may have the BMW ConnectedDrive basic Services “Teleservices” (6AE) and “BMW Emergency Call” (6AC) deactivated at any time at an authorised BMW dealer, a regional BMW branch or an authorised BMW workshop. Deactivation of this Service will also deactivate the SIM card installed in the vehicle. This results in the Emergency Call in the vehicle also not functioning. The other Services can also be deactivated by the customer (from August 2014) via the BMW ConnectedDrive Customer Portal*.

 

For further information on BMW ConnectedDrive and the General Terms and Conditions of Service for ConnectedDrive, please see: www.bmw.ie/connecteddrive-information. The BMW ConnectedDrive Hotline is available on: 1890 940 101 from Monday to Friday, 9:00 – 18:00.

 

*The BMW ConnectedDrive Customer Portal will be available to Republic of Ireland customers from September 2013.

 

Status: July 2013