EXISTING CUSTOMERS

Below you’ll find a selection of frequently asked questions to help you with any queries about your finance agreement.

 

If you can’t find the answer to your query, or would like further information, please contact BMW Financial Services on 1890253181.

 

Lines open Monday to Friday from 9.00 – 17.30

 

When calling, please have your finance agreement number or vehicle registration to hand.
 

YOUR FINANCE AGREEMENT.

GENERAL

  • How can I find out how much of my finance has been paid off?

    To find out details of your payment history, please call us on 1890 253 181.

  • Can I take my car abroad?

    Subject to your motor insurer's terms and conditions, you can take your BMW to any country in the EU for a continuous stay of up to 30 days and cannot exceed 60 days in any calendar year. If you plan to travelabroad, please contact our Customer Service Team on 1890 253 181 to inform us and contact your insurer also.

  • I have a problem with my vehicle, what do I do next?

    In the first instance you should address any concerns you have with your vehicle with your local BMW Centre who will be happy to assist you. 

  • How can I check whether the car I’m thinking of buying has finance outstanding on it?

    You can speak to your local BMW Centre who will be able to check this for you or you can check direct with the links below.

MAKING CHANGES TO YOUR AGREEMENT

  • How do I change my payment date?

    You will need to call us on 1890 253 181 to change your payment date. We can move the date your direct debit is taken to within 15 days of your original payment date.

  • How do I update my bank details?

    Please complete a new Direct Debit Mandate Form using the link at the bottom of this section and send it to us via one of the following methods:

    • Email: Click on email link below
    • Post: BMW Financial Services (Ireland) DAC, Swift Square, Santry,Dublin 9. 

    Once we have received the updated mandate form, it will take 5 working days for this to be set it up with your bank. It may be necessary for you to make alternative arrangements for your next payment if this is due within 5 days of submitting the request.

    Please note we cannot collect any money due under the agreement from anyone other than you.

  • How do I update my personal details?

    If your name or address has changed, please let us know so that we can keep your details up to date. Simply submit any changes to us via our online contact form by contacting BMW Financial Services. Please note that if you have changed your name, we will need to see a copy of your marriage certificate.

  • Can I transfer my agreement to someone else?

    All of our agreements are non-transferable.

  • Is it possible to extend my agreement?

    Under certain circumstances it might be possible to extend your agreement, therefore please call us on 1890 253 181 to discuss this further.

  • Road tax

    It is a legal requirement to have motor tax if you want to drive your vehicle in a public place. 

PAYMENT QUERIES

  • How much will it cost me to pay off my agreement early?

    This will depend on a number of factors. To request a settlement figure please use our online contact form below or call us on 1890 253 181.

  • My car has been written off/stolen and I am waiting for the money from the insurance company. Should I stop my payments?

    If your car has been written off or stolen, please notify us on 1890 253 181 (calls are charged at the local rate plus your phone company's access charge) as soon as possible. You must continue making your monthly payments until the matter has been resolved with your insurance company.  Please note, if you choose not to maintain your monthly payments this could have an adverse affect on your credit rating and may affect your ability to obtain credit in the future. Interest may be charged on any amounts unpaid.

  • What do I do if my car has been written off/stolen and my insurance pay out doesn't cover what I still owe on my finance agreement?

    If the amount paid out by your insurance company is insufficient to cover the outstanding balance on your agreement, you will be required to pay the difference between the insurance company settlement figure, and the amount due to us in settlement of your agreement. If, however, you have BMW Shortfall insurance and paid all the premiums, this will pay the difference, up to the level of cover you choose, between the insurance company settlement and the amount due to settle your agreement. 

  • Can I take a payment holiday?

    BMW Financial Services does not operate a payment holiday policy.

  • I’m having difficulties making my monthly payments, what should I do?

    Please contact us on 1890 253 181 so that we can discuss your current situation and the possible options available to you.

    Please be advised that if you choose not to maintain your monthly payments this could have an adverse affect on your credit rating and may affect your ability to obtain credit in the future. Interest may be charged on any amounts unpaid.

  • I’ve missed a payment(s)/one of my payments has been returned, what should I do?

    If you make your monthly payments by Direct Debit, you should contact your bank in the first instance. For all other methods of payment, you should cal lus immediately on 1890 253 181. It is important that you keep in contact with us to advise us of the situation and also to discuss how your payment(s) can be brought back up to date. Please call us on 1890 253 181 and we will be happy to discuss the options available to you.

     

    Please be advised that if you choose not to maintain your monthly payments this could have an adverse affect on your credit rating and may affect your ability to obtain credit in the future. Interest may be charged on any amounts unpaid.

  • How can I make payments?
    • Direct Debit - To make payment by Direct Debit please call us on 1890 253 181. You will need to complete a Direct Debit Mandate Form, which you can download using the buton below, to confirm your new account details. Please be advised that we may ask for additional information if the bank account is not in your name.
    • Card Payment -This is the quickest way to make a payment, simply call our card payment line on 1890 253 181. We accept the following credit or debit cards at no additional cost to you – Solo, Switch, Maestro, Visa Electron, Visa Debit, Visa, MasterCard, American Express.
    • Bank Transfer - Please call us on 1890 253 181 and we will provide you with our bank details.
    • Standing Order - Please call us on 1890 253 181 and we will provide you with our bank details, together with the instruction you need to complete and take to your bank.
    • Cheque Payments - Please make all cheques payable to BMW Financial Services, and send to the following address quoting your agreement number on the reverse of the cheque:

    BMW FINANCIAL SERVICES (IRELAND) DAC, SWIFT SQUARE, SANTRY, DUBLIN 9. BMW FINANCIAL SERVICES (IRELAND) DAC IS REGULATED BY THE CENTRAL BANK OF IRELAND. 

LOOKING AFTER YOUR BMW.

To take care of your BMW, you'll need to make sure that you carry out the regular vehicle checks advised in your Manufacturer's handbook. That includes ensuring:

  • Your tyre pressures are correct.
  • Antifreeze is added to your BMW cooling system. Please note, if this is not done, your BMW might suffer from frost damage therefore we might have to charge you for the cost of repairs.
  • Petrol and lubricants are topped up in-between services.
  • Tyres damaged by punctures and accidents are repaired or replaced as soon as possible.
  • The body work and interior are maintained. If you return the car to us, you'll be charged for any damage that is not considered to be fair wear and tear. 
Looking after your BMW
  • Tyres
    • We recommend that you replace your tyres when the tread has reached 2mm (the legal minimum is 1.6mm).
    • Your local BMW Centre will be able to replace your tyres for you.


    BMW Tyre Insurance helps contribute towards the unexpected cost of repairing or replacing tyres if they are damaged either accidentally or by a malicious act, regardless of your annual mileage.

  • Glass and Window Replacement

    Every BMW windscreen is laminated, so it's highly unlikely to shatter. If your windscreen is chipped or suffers minor damage, it can be easily repaired at a BMW Centre while you wait. Sometimes these repairs or subsequent replacements are covered by your motor insurance policy, check with your insurance provider to see if you are covered.

    If the damage is directly in front of the driver's line of vision, we recommend that a BMW Centre fits a new windscreen. For more serious and potentially dangerous windscreen damage, you should contact BMW Emergency Service for immediate assistance on 1890 719 421 (calls are free of charge plus your phone company's access charge).

  • Alloy Wheels

    Perfect. It’s what we seek to create and what BMW drivers expect. For many, owning a BMW is about every last detail being perfect, faultless and unblemished. Nowhere is this more acute than the alloy wheels; those things that look great to the eye yet are so often compromised by minor damage.

    BMW Alloy Wheel Repair insurance protects you against the effects of kerbing and scuffing. It means true BMW craftsmanship, the latest repairs and the newest techniques will always be focused on keeping your alloy wheels looking like new, always.

  • Body work

    The beauty of a BMW lies as much on the surface as it does in its driving dynamics. You want the perfect good looks of your new BMW to last forever: yet the constant scuffs, scratches, chips and dents of everyday driving say otherwise.

    BMW Cosmetic Repair Insurance will insure you against the minor damages created by day-to-day motoring. It brings the finest BMW craftsmanship, fast repairs and state of the art techniques, to keep the appearance of your BMW as perfect as the day you bought it.

End of your agreement

END OF YOUR AGREEMENT

BMW Select

With BMW Select, you have the flexibility to choose what happens at the end of your agreement.

 

We’ll write to you nearer the time to let you know your options, these are:

 

  • Pay the optional final payment and keep your BMW*
  • Part-exchange your BMW for a new one**
  • Return your BMW to us***

Terms and conditions

BMW Hire Purchase.

BMW Hire Purchase is a simple and straightforward way to purchasing your BMW. We’ll write to you nearer the time to remind you that your agreement is due to end soon. Simply make the final payment which includes the Option to Purchase Fee and the final part of your Credit Arrangement Fee, and providing that all other payments have been made, you will become the owner of your BMW.

 

If you pay by direct debit, this amount will be debited automatically from your account when the agreement ends.

 

 

BMW Hire Purchase

FAQ.

Please find below some frequently asked questions when approaching the end of your agreement.

  • I’d like to choose another BMW. What should I do?

    The easiest way to drive away a new BMW is to part exchange your current vehicle for a new one. Simply visit your local BMW Centre who will be able to explain the options available and give you all the help you need in finding a new car and the right finance solution. 

  • I’d like to keep my BMW. What should I do?

    BWW Select customers:

    • Simply make your final payment, which includes the Option to Purchase Fee, and the car is yours to keep.
    • If you pay by direct debit, this amount will be debited automatically from your account when the agreement ends. If you don't pay by direct debit please ensure that we receive cleared funds before that day.
  • Can I keep the car and reschedule my final payment?

    If you have a BMW Select agreement it may be possible to reschedule your final payment subject to our underwriting criteria. Initial enquiries can be handled by your local BMW Centre. Alternatively please call us on 1890 253 181. Restrictions around term and mileage will apply.

  • I am returning my car, how do I arrange for it to be collected?
    • At least 10 days before your end of contract date call us on 1890 253 181 (calls are charged at the local rate plus your phone company's access charge) to arrange a date for the inspection and collection of your car. You can also request a collection via our online contact form by contacting BMW Financial Services.
    • We will charge you a daily rate (your original monthly payment pro rated) if your car is not collected by its end of contract date.
    • You must also have made all monthly payments under the agreement
    • Our appointed logistics company will then inspect your car. You'll be charged for any damage that falls outside falls outside BMW Financial Services Fair Wear and Tear Guidelines. 


    Please note the following:


    BMW Select customers:
    In order for us to collect your car, please send us your V5C and your NCT cert.

  • I am handing my car back, but I’ve exceeded my mileage. What happens now?

    You will be charged at the excess mileage rate shown in your agreement and will be invoiced for this amount after your car is returned. This invoice is payable immediately.

  • What do I need to do on the day of return?
    • You will need to be present when our appointed logistics company inspects your car, as you are required to sign to agree its return condition. No other individual is allowed to do this on your behalf. Please ensure your car is clean and accessible (with 2 metres access on all sides), road legal, and complete with all documentation including the spare keys and any other items supplied with your car. Your car must be taxed, insured and have a valid NCT up to the point that we collect it.
    • Remember our appointed logistics company will assess your car to the standards laid out in the BMW Financial Services Fair Wear and Tear Guidelines.
  • My car has been damaged. What should I do?

    You should have your car repaired under your motor insurance policy before returning it to us. Any repairs must be in accordance with manufacturer recommendations. If there is unrepaired damage when your car is returned, you will be invoiced for the anticipated reduction in its value. This invoice is payable immediately. You must also tell us about any accident damage you've had repaired during the agreement.